Right now, I am writing this blog in Microsoft 365 and I can see the little green presence bubble in Office that lets my organization know that I am available to message, while Microsoft Word notifies my peers where I am working in this document.Īt the same time, my Webex App is sharing the same presence in case someone needs to call or meet with me. One answer is to use the tools already on our desktops to break down the digital fences within organizations. With the acceleration of digital automation across the customer engagement industry, how can we protect live service experiences, lower customer effort, and help engage an entire organization to provide service to customers? Building bridges, not fences, for great customer experiences Needless to say, it was not the best experience I ever had.

When I did get through to my account manager, he then needed to check with the contact center agent I had just spoken with about why the account status was not able to be cleared, and that required yet another call, sending me in a seemingly endless circle.Īt that point, what should have been a simple service request uncovered the organizational fragmentation that was so well hidden across my bank’s contact center and knowledge worker applications. After calling my bank’s contact center with a request for one of my accounts, I was politely told “ I’m sorry, I can’t reach your account manager at your regional branch office, who will need to authorize this request. Recently I had an experience that many of us are familiar with. All rights reserved.As customers, we each have a vision in our minds that represents the best customer experience we’ve ever had, and we measure every future experience against that benchmark. To learn more about the Webex App and explore our new features, visit īy downloading the Webex App, you agree to the Webex App terms of service available at the Cisco Online Privacy Statement, and the Webex privacy data sheets available at Instantly start impromptu conversations, access visual voicemail, and more. Easily collaborate through 1:1 and group messaging, and securely and easily share files with internal teams and external colleagues using just an email address.Ĭall: With your favorite calling features built into the app, you have the power of your business phone anytime, anywhere. Message: Real-time messaging connects you before, during and after meetings.

Meet: Real-time translation of over 100+ languages, personalized meeting layouts, and background noise removal ensure everyone can been seen and heard, regardless of where they are joining from. Engaging, intelligent, and inclusive experiences makes working together distinctly better, in real-time or anytime. The all new Webex App brings everyone together to do exceptional work: One, easy-to-use and secure app to meet, message, and make calls.

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